Recruitment and cancellation policy
Recruitment and cancellation policy
Recruitment and Cancellation Policy with Chofer Madrid PLUS 2024
By making a payment and booking our invoices, you accept (as a contractual agreement) this recruitment and cancellation policy. Please read it carefully before hiring our services. We have tried to make its drafting simple and easy to understand for your convenience.
1. Recruitment Policy
1.0 The client is required to provide complete and accurate information about the type of service needed for proper pricing. If there are changes after a quote has been issued or payment made, the quote may be adjusted by Chofer Madrid Plus, or the amount refunded, canceling the reservation due to lack of accuracy or misrepresentation of the service (e.g., weddings and celebrations must be communicated explicitly).
Minimum required information from the client:
- Type of service (transfer, wedding, hourly hire, trip, etc.)
- Date, time and departure address
- Number of passengers and suitcases
- Flight or train number (if applicable)
- Destination address and intermediate stops (if any)
- Passenger name and contact number
1.1 All our services must be booked in advance with payment via bank transfer or credit card link after approval of the written quote and issuance of the corresponding invoice.
1.2 Deposits are not accepted. The service is reserved only after full payment is made. Pre-reservations (without payment) may be canceled by Chofer Madrid Plus due to vehicle availability for confirmed bookings.
1.3 Driver contact details will be shared 1–2 days before the service begins for direct communication during the transfer.
1.4 Charges are made in Euros. Exchange rate tools (if provided) are for informational purposes only. Chofer Madrid Plus is not responsible for banking or third-party app conditions during transfers.
1.5 Full hours are charged. If a service exceeds the set time (e.g., 3 hours for standard wedding hire), an additional full hour fee will apply (€50–€150 depending on the service and vehicle). We do not charge for minutes or half-hours.
1.6 The contract is finalized upon written confirmation via WhatsApp or email (not by phone or verbally).
1.7 All prices listed on this website are subject to final review and may contain outdated or erroneous text. Website prices are not binding or contractual, serving only as references.
1.8 Vehicle models (Class E, Class V) will not change from what was booked, but configurations (roof type, interior color/material, wheels, etc.) may vary based on availability.
1.9 Nighttime surcharges apply to services or airport transfers between 10:00 PM and 7:00 AM.
1.10 Modifications to hourly bookings can be made within the contracted time, but cancellations within 24 hours of service must be paid in full due to driver allocation and lost opportunities for other bookings.
1.11 Bookings by the hour/day (4, 6, 8, or 12 hours/day) must be fully paid, whether or not the full duration is used. Discounts or refunds are not issued afterward.
1.12 A 15-minute courtesy period applies to all services.
2. Cancellation Policy
2.1 No deposits. No cancellations. No refunds.*
*Exceptions apply only for force majeure circumstances (e.g., death, serious illness, pandemics, natural disasters, electric caos… ) if notified at least….
5 days in advance for E class or V class
10 days in advance for Sprinter Class.
2.2 In such cases, only 50% of the booking amount will be refunded, with the remaining 50% retained for administrative costs and loss of business.
2.3 Passengers who fail to show up or cannot be contacted will be considered “no-shows” and must pay the full service price as agreed. Cancellations after service commencement will also incur a 100% fee.
2.4 Errors by the client (e.g., incorrect service details, change date or hours of reserved and confirmed service in less that 24 hours, undeclared luggage capacity) may result in service cancellation without compensation.
3. Responsibilities and Guarantees
3.0 Courtesy periods:
- 15 minutes for homes or business addresses.
- 1 hour for airports, starting from the actual landing time.
3.1 The chauffeur has final authority over the journey, including passenger admission, chosen routes, and speed, prioritizing safety and adherence to traffic laws. Drivers cannot be asked to exceed speed limits, work beyond legal hours (12/day), or violate road regulations.
3.2 Chofer Madrid Plus reserves the right to deny service to passengers under the influence of alcohol/drugs, exhibiting poor hygiene, or posing risks to others. Disrespect toward the chauffeur may result in immediate cancellation without refund.
3.3 Route changes during service must not exceed 10% of agreed time or distance; otherwise, an extra fee (€60/hour or €1.5/km) applies.
3.4 Vehicle and chauffeur assignments remain consistent unless unforeseen circumstances (e.g., illness, mechanical issues) arise.
3.5 Requests to switch vehicles/chauffeurs mid-service will incur additional charges.
3.6 Mechanical failures or environmental issues (e.g., hail) will result in a taxi replacement at no cost to the client if less than 20% of the trip is completed.
3.7 Chauffeur illnesses during inter-provincial trips may result in partial refunds for unused hours.
3.8 Luggage: Capacity limits are strict. Undeclared excess luggage may require the client to arrange additional transport at their own cost.
3.9 Illegal or hazardous items, oversized luggage, and pets are not allowed. Service cancellation without refund applies for violations.
3.10 Guide dogs are permitted with a surcharge (€50 city, €100 long-distance). Unnotified pets will lead to service cancellation.
3.11 Eating, smoking, and consuming alcohol/drugs in vehicles are prohibited.
Included Services
- Mercedes-Benz models
- Professionally cleaned and maintained vehicles
- Uniformed chauffeurs
- Complimentary bottled water, sanitizers, and treats
- Civil liability and travel insurance
- Meet & Greet services at airports
For complaints or claims, email us at contacto@chofermadridplus.com, and we will respond within 10 business days.
For more details, refer to our Privacy Policy.